We're Here to help/ Shipping & Returns
We're here to help
Let us know what you need help with by selecting one of the topics below and we'll redirect you to the correct page. Remember you can always chat with one of our sales specialists for questions regarding product information or after-order assistance.
Shipping & Delivery
You will receive total shipping charges at the time the order is placed. When ordering online and shipping via freight, you may be prompted to call a representative for an exact freight quotes. Contact sales at 954 554 4635 for any special shipping or delivery requirements.
- Small Package - UPS
Additional charges will apply to the following:
- UPS, FedEx, USPS Shipments
Note: Shipping methods and cost is determined by weight, shipping dimensions, accessories, and location (origin and destination).
The following services have an additional fee. A combination of services may be required depending on delivery needs.
- Residential Delivery
Residential Delivery is selected by default if you specified your ship-to address as a residence or if UPS/Freight carrier has determined that your location is residential.
- Inside Delivery
Specify Inside Delivery if you need your freight shipment to be unloaded off the truck for you. Inside Delivery typically means your shipment will be brought through the initial threshold of the building.
- Liftgate Service
Specify Liftgate Service if you need your shipment unloaded off the truck. This service is recommended for residential motor freight delivery and for businesses without a dock. If you want your shipment to be delivered through the initial threshold of the building you must also request Inside Delivery.
- Delivery Appointment
For a specific date and time of delivery, you must choose delivery appointment at time of order entry. If this option is not pre-selected, the appointment time may not be guaranteed.
- Same Day Delivery
Please contact sales 1-954-554-4635 for additional information.
- White Glove
White glove delivery is a freight service which offers a variety of options such as, inside delivery to a specified area, assembly, installation, un-packaging of the merchandise, and removal of the debris. To receive a white glove quote, please call 1-954-554-4635.
- Collect vs. Prepaid Shipments
Customer is responsible for
MRO Direct Solutions is responsible for
|Filing damage / loss claim||Filing damage / loss claim|
Note: Collect shipping is not available on some items.
- Customer Pick Up
Some items are available for pick up, for further information please call 1-954-554-4635. You will be notified once the order is ready. Please wait for notification from the warehouse prior to arriving for pick up. Only our warehouses listed in Pickup/ Will Call are able to provide customer pick up.
- Third Party Disclaimer
We do not facilitate any shipments from freightquote.com, World Wide Express, PLS Logistics, Carrierstore.com, Unishippers.com, and freightcarrier.com
When will my order ship?
Our website provides the lead time for each item to allow our customers time to plan and prepare accordingly. Lead times are notated in business days. Same day shipping items ordered after 2:00 pm EST may not ship until the next business day.
Where will my orders ship from?
MRO Direct Solutions North American distribution centers located in Miami. In addition, we ship from various third party partners throughout North America.
How can I get my order sooner?
In some cases, we can obtain a rush from a third party partner. Lead times on made to order and custom items cannot be expedited. Lead time will be impacted on large quantity orders.
Delivery service may be expedited for an additional fee(s). Please note, choosing expedited delivery service only shortens the amount of time spent in transit once shipped. Normal product lead times still apply.
What is the difference between lead time and transit time?
Lead time is calculated from when the order is placed until the items depart the warehouse.
Transit time is the amount of time an order spends en route from the warehouse to the final destination.
When planning for delivery, lead times and transit times must both be considered; they are independent of one another. We do not ship on weekends or holidays. Additionally, transit time does not include holidays or weekends.
How do I track my order?
Tracking information can be found on the shipping confirmation email.
Does MRO Direct Solutions ship internationally?
We ship worldwide except to countries prohibited under U.S. law. International inquiries (except Canada) may be directed to email@example.com or by calling 1-954-554-4635
Shipping AK, HI, PR, MX, and CA
Alaska and Hawaii shipments require a special freight quote, rates may be obtained by calling 1-954-554-4635. Puerto Rico, Mexico, and all European Countries can contact our International Department at firstname.lastname@example.org For Canada, please contact or 1-954-554-4635.
UPS DIM Weight
For packages shipping UPS, a "dimensional weight" is calculated. UPS will calculate shipping charges based on the dimensional weight or actual package weight, whichever is heavier.
MRO Direct Solutions will process a claim on all prepaid shipments, provided the following guidelines are met:
- MRO Direct Solutions must be notified within 5 business days of receipt, beginning the day of delivery. Digital pictures should be submitted at the time damage is reported. Reporting damage/loss after this time will void the claim.
- Receiver should count and thoroughly inspect all items for damage before accepting and signing for the delivery. Shortages must be noted on the delivery receipt.
- Products that have visible damage must be shown to the driver immediately. The carton for that item should be opened and the contents inspected by both the receiver and driver. All details of the damage should be noted on the delivery receipt prior to signing for the shipment.
- In addition, all packaging must be retained for possible inspection by the carrier. You have the right to accept partial shipments and refuse the remaining damaged units. Do not accept shipments of severely damaged items. MRO Direct Solutions follows the National Motor Freight Classification laws that are regulated by the Federal Government in cases of damage or loss by the carrier.
Important: A clear receipt for a shipment in which there is damaged merchandise or a shortage relieves the carrier of further responsibility.