We're Here to help/ Shipping & Returns

We're here to help

Let us know what you need help with by selecting one of the topics below and we'll redirect you to the correct page. Remember you can always chat with one of our sales specialists for questions regarding product information or after-order assistance.

 

Shipping & Delivery

 

Shipping Charges

You will receive total shipping charges at the time the order is placed. When ordering online and shipping via freight, you may be prompted to call a representative for an exact freight quotes. Contact sales at 954 554 4635 for any special shipping or delivery requirements.

Shipping Methods

  • Small Package - UPS 
    Additional charges will apply to the following:

    2nd Day

    Next Day

    Saturday Delivery

  • UPS, FedEx, USPS Shipments
  • Truckload
  • Flatbeds

Note: Shipping methods and cost is determined by weight, shipping dimensions, accessories, and location (origin and destination).

 

Shipping Options

The following services have an additional fee. A combination of services may be required depending on delivery needs.

  • Residential Delivery

    Residential Delivery is selected by default if you specified your ship-to address as a residence or if UPS/Freight carrier has determined that your location is residential.

  • Inside Delivery

    Specify Inside Delivery if you need your freight shipment to be unloaded off the truck for you. Inside Delivery typically means your shipment will be brought through the initial threshold of the building.

  • Liftgate Service

    Specify Liftgate Service if you need your shipment unloaded off the truck. This service is recommended for residential motor freight delivery and for businesses without a dock. If you want your shipment to be delivered through the initial threshold of the building you must also request Inside Delivery.

  • Delivery Appointment

    For a specific date and time of delivery, you must choose delivery appointment at time of order entry. If this option is not pre-selected, the appointment time may not be guaranteed.

  • Same Day Delivery

    Please contact sales 1-954-554-4635 for additional information.

  • White Glove

    White glove delivery is a freight service which offers a variety of options such as, inside delivery to a specified area, assembly, installation, un-packaging of the merchandise, and removal of the debris. To receive a white glove quote, please call 1-954-554-4635.

  • Collect vs. Prepaid Shipments

 

Collect Shipments
Customer is responsible for
Prepaid Shipments
MRO Direct Solutions is responsible for
Filing damage / loss claim Filing damage / loss claim
Tracking Tracking
Reordering Replacements

 

  • Note: Collect shipping is not available on some items.

  • Customer Pick Up

    Some items are available for pick up, for further information please call 1-954-554-4635. You will be notified once the order is ready. Please wait for notification from the warehouse prior to arriving for pick up. Only our warehouses listed in Pickup/ Will Call are able to provide customer pick up.

  • Third Party Disclaimer

    We do not facilitate any shipments from freightquote.com, World Wide Express, PLS Logistics, Carrierstore.com, Unishippers.com, and freightcarrier.com

When will my order ship?

Our website provides the lead time for each item to allow our customers time to plan and prepare accordingly. Lead times are notated in business days. Same day shipping items ordered after 2:00 pm EST may not ship until the next business day.

Where will my orders ship from?

MRO Direct Solutions North American distribution centers located in Miami. In addition, we ship from various third party partners throughout North America.

How can I get my order sooner?

In some cases, we can obtain a rush from a third party partner. Lead times on made to order and custom items cannot be expedited. Lead time will be impacted on large quantity orders.

Delivery service may be expedited for an additional fee(s). Please note, choosing expedited delivery service only shortens the amount of time spent in transit once shipped. Normal product lead times still apply.

What is the difference between lead time and transit time?

Lead time is calculated from when the order is placed until the items depart the warehouse.

Transit time is the amount of time an order spends en route from the warehouse to the final destination.

When planning for delivery, lead times and transit times must both be considered; they are independent of one another. We do not ship on weekends or holidays. Additionally, transit time does not include holidays or weekends.

 

How do I track my order?

Tracking information can be found on the shipping confirmation email.

Does MRO Direct Solutions ship internationally?

We ship worldwide except to countries prohibited under U.S. law. International inquiries (except Canada) may be directed to info@mrodirectsolutions.com or by calling 1-954-554-4635

Shipping AK, HI, PR, MX, and CA

Alaska and Hawaii shipments require a special freight quote, rates may be obtained by calling 1-954-554-4635. Puerto Rico, Mexico, and all European Countries can contact our International Department at info@mrodirectsolutions.com For Canada, please contact  or 1-954-554-4635.

UPS DIM Weight

For packages shipping UPS, a "dimensional weight" is calculated. UPS will calculate shipping charges based on the dimensional weight or actual package weight, whichever is heavier.

 

Freight Loss/Damage

MRO Direct Solutions will process a claim on all prepaid shipments, provided the following guidelines are met:

  • MRO Direct Solutions must be notified within 5 business days of receipt, beginning the day of delivery. Digital pictures should be submitted at the time damage is reported. Reporting damage/loss after this time will void the claim.
  • Receiver should count and thoroughly inspect all items for damage before accepting and signing for the delivery. Shortages must be noted on the delivery receipt.
  • Products that have visible damage must be shown to the driver immediately. The carton for that item should be opened and the contents inspected by both the receiver and driver. All details of the damage should be noted on the delivery receipt prior to signing for the shipment.
  • In addition, all packaging must be retained for possible inspection by the carrier. You have the right to accept partial shipments and refuse the remaining damaged units. Do not accept shipments of severely damaged items. MRO Direct Solutions follows the National Motor Freight Classification laws that are regulated by the Federal Government in cases of damage or loss by the carrier.

Important: A clear receipt for a shipment in which there is damaged merchandise or a shortage relieves the carrier of further responsibility.

 


MRO DIRECT SOLUTIONS LLC